"I Feel You:" Empathy in Client Communications
Chantilly Mediation & Facilitation
What is empathy, and how can it help you understand clients? Empathy is a natural part of the human experience. It is also a learnable skill. While some of us may start off being more empathetic than others, we can all practice empathy through active listening. When you use active listening with your clients, you become better able to help that client move forward - or it can be your tool to assess whether you need to disengage from a client.
This workshop will:
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