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NAPO-WDC Chapter Meeting: Empathy in Client Communications

  • October 07, 2019
  • 6:30 PM - 9:00 PM
  • Silver Spring Civic Building at Veterans Plaza, One Veterans Place, (Spring Room) Silver Spring, MD 20910. Use 8528 Fenton Street for GPS purposes.


  • For October Meeting Only: Guests are free if they have not attended our September Meeting in Arlington. To request code please email

Registration is closed

"I Feel You:" Empathy in Client Communications
hand reaching out to sad woman


  • 6:30 - 7:00:  Check-In, Networking, Ask the Expert Table with Cecilia Jones CPO® COC®, and Refreshments
  • 7:00 - 7:30:  General Chapter Business
  • 7:30 - 8:30:  "I Feel You:" Empathy in Client Communications
  • 8:30 - 9:00:  Door Prize and Networking


Gina Weatherup headshotGina Weatherup
Chantilly Mediation & Facilitation

What is empathy, and how can it help you understand clients? Empathy is a natural part of the human experience. It is also a learnable skill. While some of us may start off being more empathetic than others, we can all practice empathy through active listening. When you use active listening with your clients, you become better able to help that client move forward - or it can be your tool to assess whether you need to disengage from a client.

This workshop will:

  • Define empathy and active listening.
  • Provide an opportunity to practice active listening.
  • Talk with peers about how to identify people who are not a good fit to work with you.
  • Give you simple tips about emotions and client communication you can use right away.
Please attend prepared to talk about a current or past client with whom it has been difficult to work.

About Gina

Gina Weatherup is the President and Founder of Chantilly Mediation and Facilitation, a Northern Virginia firm specializing in creating happier workplaces through a mix of conflict resolution, facilitation, and management training services. Gina has extensive experience working with nonprofits, as well as with governments and small businesses. She is a trained mediator and has a professional certificate in the Science of Happiness at Work. A graduate of The George Washington University, Gina has been a Presidential Management Fellow, a lobbyist, a supervisor, and a trainer/facilitator. She is also a mom, a wife, and an avid reader.

Parking Instructions

Inclement Weather Policy

In the event that bad weather is predicted on the day of a chapter meeting, NAPO-WDC will follow cancellation protocols according to that meeting's location set by Montgomery County Public Schools or Arlington County Public Schools.

NAPO - Washington DC Metro Chapter |  PO Box 7301, Arlington, VA 22207  |  |  (301) 818-1501

© National Association of Productivity and Organizing Professionals Washington DC Metro Chapter. All rights reserved.

NAPO-WDC is a legal entity separate and distinct from NAPO, Inc. (National Association of Productivity and Organizing Professionals) and is not entitled to act on behalf of, or to bind NAPO, contractually or otherwise.

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