NAPO WDC Blog

Carolyn Thompson, Real Estate Search and Sale

December 16, 2019

Recently I met with a client to sell her home.

My client said she’d like to sell in about a year. She said that she wants time to get her house ready and prepare her kids emotionally for the move. Currently, the house is a great fit for her family and in a convenient location. Her sons enjoy where they live. It helps them stay grounded and moving would be a difficult transition.

It’s essential to understand why someone is considering buying or selling a home so I may provide prudent guidance.

In this scenario, my potential seller said that her home was too much to manage. She was overwhelmed with yard maintenance, home repairs, and lack of organization.  I lined someone up to manage her landscaping. My real estate company, Real Estate Search and Sale, provides an extensive plan for property repairs and maintenance. Now thanks to Silvia Baleras, Your Life Simplified, LLC for introducing me to NAPO I now have a plethora of specialists available to, manage, organize, stage and perform dozens of additional services to help my clients. This is beneficial to my clients whether they elect to stay in their current home or transition to a new home.

My company, Real Estate Search and Sale does not charge to create plans for maintenance, repairs, cleaning, and staging.  It is our goal to help people be as happy as possible in the space they already have, and only move when necessary.

Mari Millard, Two Maids & A Mop

November 27, 2019

When the vacation is really over

Recently, my spouse and I enjoyed a couple of weeks in Europe enjoying great food and a break from a busy life.  While our eight-year-old twins and two doodles were excited for our return, our home looked like a frat house.  Even though Grandma was home with the children and animals, basic cleaning seemed to be an afterthought.  There was dirt and dust in places that I’ve never seen before.  The baseboards and corners of the floors had accumulated a variety of foreign objects.  The appliances were covered with food smudges and fingerprints.  As the owner of a residential cleaning company called Two Maids & A Mop, I’m used to seeing homes in all types of conditions.  However, it’s usually not my own in such a sad state. Typically, we have teams clean on a regular basis which helps keep up with the wild inhabitants but we didn’t while we were gone-big mistake.

I’ve learned something very important regarding travel.  From now on, I’m going to schedule a cleaning to coincide with my return.  I want to walk into a freshly clean home. I want to see the beautiful vacuum tracks on the carpet and mirrors free of toothpaste spray.  I want to have fresh sheets on the bed ready for a deep restful sleep.  Also, there are occasions when I have a pet sitter stay at the house while we’re away.  I’m going to start the same practice of a pre-return clean for those circumstances as well.  For most of us, the vacation has to eventually end but you don’t need to return to a complete disaster. 

Two Maids & A Mop is a women-owned residential cleaning business servicing Montgomery County, DC and NoVA and we are unique in that we utilize a Pay for Performance Plan wherein our maids are compensated based upon your rating each and every time that we clean your home.  We also believe in giving back to our community and we proudly partner with Cleaning For A Reason to provide free cleaning to women battling cancer.  Call or email to get a free estimate. 703 214-2424 or alexandria@ineedamaid.com

NAPO conference recordings are free for our chapter members.

Title: The Operations Manual - Run Your Business Like A Badass
Number: CR4-704
Presenter: Alexis Boccanfuso of Clutterphobe
Review by: Jill Katz, One to Zen Organizing

As we know, having an organizing business means that we both organize for clients and run a business. We need to do both to be successful. Some call it working “in” your business vs. working “on” your business.

This conference presentation focuses on being a business owner. Here are 3 nuggets I learned from the presentation:

• If you are running your own business, an important component of success is having an operations manual with SOP’s or Standard Operating Procedures.
• SOP’s have 3 main components: Function such as payroll, marketing, client intake; Tasks within that function such as “How I get paid” or “How do I follow up with leads”; & Step-by-Step procedures of how that task gets done.
• These SOP’s are important in creating consistency with each function and task. It also ensures that anyone can look at it (ex. If you are on vacation, hire employees) and maintain it to your standard.

Submit your review of a conference recording to membership@dcorganizers.org.

November 15, 2019

Diane Greenhalgh, Priority Focused Organizing

November 15, 2019

• Check out https://www.ready.gov/kit for a list of emergency supplies to pack.
• Include a flashlight in bedrooms and other areas so you and your family can find your way around if the power goes out. Some flashlights you can plug into the power outlet to keep them charged and they will light up when the power goes out so you can find them.
• Put emergency cash in a secure but easily accessible spot that you can access even in the dark. If power and/or the Internet are down you won’t be able to use your credit cards. Include enough for your family for lodging, food, gas and other supplies for at least a few days.
• Create an emergency folder that includes copies of your license, passport, account information, medications list (including doses and doctor who prescribed them) and other important documents and information.
• Charge your phone and other electronics regularly, especially overnight. Some people charge their phone when they are getting ready in the morning or when they get to work. If an emergency happens in the middle of the night you won’t have the ability to use your phone for very long. You want to have as much battery life available as possible. Also, charge it in the same spot every night so you don’t have to go searching for it.
• Create one person as your point of contact for friends and family to get updates from. You will have other things on your mind and won’t have the time or phone charge to update everyone. Let the contact know where on social media you will post updates for everyone when you can.
• Store memorabilia in waterproof totes where they are easily accessible so you can grab and go. For electronic information, it is a good idea to have one of your backups on the cloud just in case something happens to your home.
• Keep travel supplies stocked and ready to go, including a power strip with USB inputs. What you would use for a trip you will also need if you are forced to evacuate.
• Don’t forget supplies for the fur babies. Don’t just include food and medication. Be sure to include a leash, bowls, and other items. Include a list of hotel chains that allow pets.

Diane Greenhalgh, Priority Focused Organizing

October 31, 2019

Earlier this month, a few of us from the NAPO-WDC chapter joined our Membership Director J.J. Jackson at an American Association of Daily Money Managers (AADMM) lunch and learn event. Daily money managers like J.J. are financial organizers who help with bills, budgets, and record-keeping, and bookkeeping.

The presenter was Matt Paxton, an organizer out of the Richmond, VA area who formerly appeared on Hoarders and is now preparing for a January 1 launch on PBS of Legacy List with Matt Paxton. He gave a lively presentation on downsizing ideal for seniors called "Nobody Wants Your Stuff".

He says he gets clients in the right state of mind by performing an exercise. He asks them to pretend their house has caught fire and they have two minutes to gather what they will take with them. After two minutes it is revealing what they are able to find, or rather not find.

Here are his 10 downsizing tips.

1. Include everyone to participate in the cleanup, including the grandkids. Do it as a family.
2. Do a 10 minute sweep 5 nights per week to keep it up.
3. Unpack bags right away, particularly groceries and travel suitcases.
4. Give every item a home. Employ "equal in, equal out".
5. Perform a 4 pile sort: Donate, Sell, Trash, Keep. Put the Keep pile across the room so you have to get up and walk over to it.
6. Distribute legacy items, like heirlooms, now.
7. Avoid punting the decision of who gets what to the kids to avoid disputes. For those children having to split the estate, a tool to use is Fair Split so everyone gets a fair share of the value since each item is not equal to others.
8. Donate, donate, donate, but not Goodwill or other places where you (or your client) shop. Try to find places that actually put the products in the hands of people in need. Keep a donation box in your trunk, not in the house. If you have to carry it out you're less likely to do it.
9. Be realistic about what you will use. Turn hangers around and get rid of those not switched after a year. Get rid of expired food.
10. Pare down photos and paper by putting a shred box in the trunk of your car, shutting down the stream of mail coming in, getting rid of any photos from your backlog that aren't of people, keeping 20 photos per year and writing the stories on the back, using frames like Little DaVinci dynamic frames that you can put your children's artwork in and switch out each week then each month put the best one in memorabilia.

Thanks to J.J. for inviting us to such a fun event!

Gina Weatherup Chantilly Mediation and Facilitation 

October 28, 2019

I’ve been talking to people a lot recently about empathy – what it is, what are our reactions to it, how can it be helpful – or not.

Many people believe empathy is a good thing, but do not generally give it a lot of thought, particularly when it comes to professional relationships. Whether you work primarily in an office as part of a team, primarily with clients, or primarily on your own, acknowledging that emotions are a part of life and being open to sharing compassion can be hugely beneficial – yes, even at work.

Compassion & Empathy – What’s the Connection?

Empathy is when we feel, or understand, someone else’s emotion. Compassion is one of the possible responses to empathy; in fact, it’s the goal. When we can see that someone else is in any type of distress – dealing with an emotion we typically think of as “negative” like anger, sadness, grief, disappointment, etc. – compassion is what we’re feeling if our response is to help them, or to fulfill their need.

For example, if I’m mediating between two parties, and one of them is so distressed she bursts into tears, I may or may not be able to accurately name her emotion. It could be anger, grief, or sadness. Regardless of naming the emotion, if I feel an impulse to offer her some comfort – be it a tissue, words of comfort, or placing my hand on her shoulder – that’s compassion.

When we share both empathy and compassion with people, we feel a deeper human connection. And that’s great! Feeling connected to other people is essential to human happiness in every aspect of our lives. In fact, in our professional lives, it can:

·      Improve productivity and collaboration.

·      Foster employee engagement.

·      Cultivate positive and longer-lasting client relationships.

·      Increase profits.

Yet traditionally we have been taught that emotions do not belong in the workplace! This is partially because of the long history of gender stereotyping – men don’t have emotions, after all, and it’s men who mainly work outside the home, right?  [insert eyeroll emoji here]

Of course we know that statement is not true. While it does still affect us, though, I think there’s a bigger issue holding us back from embracing emotions, empathy, and compassion in professional contexts. Namely, it is so hard to know what to do with all those messy emotions! Wouldn’t it be easier if we could just ignore emotions sometimes?

It might be easier, but it does not work – because ignoring emotions does not do anything with them. By definition, emotions are still there, influencing our behaviors and our thoughts.

So what can you do with emotions at work?

·      Embrace them!

o   If you feel comfortable with it in any given situation – and that will change in different situations – let the emotions flow. Use them to feel a deeper connection to the people with whom you work.

·      Be open to discussing them.

o   If you see someone struggling with some emotion, ask them about it. Or you can try to name it – gently, asking if you’re right, no one likes to be told they should be feeling a certain way – but we all love the feeling of recognition when our emotions are understood by others.

o   Also, you can simply state your own emotions as part of everyday professional conversations.

·      When needed, reframe the situation, or reschedule the conversation/tasks.

o   This is a big one for the more difficult emotions that may come up because of things that happen outside of our professional lives. A break-up, a death, a difficult time with a loved one – the emotions connected to these events do not just disappear because we’re meeting a client or sitting in a cubicle.

o   Reframe it:

§  First, you need to make sure you understand what’s going on. So, ask questions, gently and with a true desire to understand – not to fix or correct.

§  Second, reflect back what you’re hearing – this may include naming an emotion, or simply restating the words you just heard.

§  Third, check-in. Ask if you’ve got it right! Sometimes we may repeat the very same words back to someone, and they may alter what they said. And if they don’t, then you have helped them feel heard and understood.

§  Finally, you get to reframe – and I do not mean put a positive spin on it! Instead, reframing means you offer an alternate perspective. Suggest or ask how the other person causing these emotions might be feeling, or ask if they can think of an alternate path forward.

§  Sometimes, reframing is not an option – the death of a loved one is one situation which comes to mind here. Simply acknowledging the loss and the deep emotions and sitting silently with the person grieving may be the best way to express compassion.

o   Reschedule:

§  One of the reasons we avoid emotions at work is that they can interrupt work. Yet, the best thing to do if work just truly cannot be accomplished that day is to take a break! Come back with more focus another time – in 20 minutes or an hour or the next day.

All of these options take practice, in part because how you use them will change in nearly every situation.

To learn more or schedule a group training, contact Chantilly Mediation and Facilitation today at gina@chantillymediator.com or 703-951-6647. 

Janet Schiesl, Basic Organization
October 17, 2019

One of the key ingredients for success in life and school for most students is to develop good organizational skills. Naturally some are more organized than others. Anyone can help a child put routines together to become more organized. Here are some ideas that you can apply to your child’s daily life so that it stays under control and is more productive. They are also important life skills that your child can use throughout their life.

1. Use a To-Do list. By having your child keep a list of assignments, chores around the home, reminders about items to bring to school, homework to do, etc…they will have a    sense of accomplishment as they cross off completed tasks.
2. Designate a place to study. A quiet place with little distractions is where your child will most likely be productive. Be sure and have school materials and supplies close by. If your child is younger it would be good to have them close by so that you may monitor their progress.
3. Designate a study time. Have a time every day that is reserved for homework and studying. Usually right after school is not the best time because your child will usually want a snack   and some time to unwind. Ask your child for their input when deciding on the time of study and then make it their routine.
4. Homework Assignments need to be organized. Encourage your child to do the assignments in the order in which they are due. It’s best if they can start with one that is not to difficult and save the harder and longer assignment for last.
5. Do a weekly clean-up. Each week you can encourage your child to sort their notebooks and backpacks. Important papers like tests can be stored in a separate file at home.
6. Organize notebooks. Help your child keep better track of their papers by separating their notebooks with divider inserts that have pockets. Label each divider according to the subject. It is also a good idea to have a “to do” folder and a “done” folder to help organize and keep completed items or papers that need to be signed by parents as well as notices or worksheets.
7. Have a master calendar. Having a large calendar for the whole household will help keep track of all the activities that need to be done and will help eliminate scheduling conflicts. Note the days that your children have tests or projects due. Also list extracurricular activities, school holiday’s, family commitments, and any other major family or school event.
8. Household schedule. By establishing a regular homework time, dinnertime, and bedtime, your child will fall into a pattern at home. It’s important that they are well rested before going to school. Limit television and computer play to specific times as well.
9. Offer support. While your child is learning how to develop organizational skills it would be helpful to photocopy schedules and checklists and hang them on the refrigerator. Be sure to gently remind your child to fill in the calendar dates and to keep their materials and papers organized. It’s also important to set a good example.
10. Prepare for the next day. In order to help each morning run smoothly it’s helpful for your child to pack their schoolwork and books into their backpack before they go to bed. You could take this a step further and ask them to lay out their clothes, socks, accessories and shoes too. I sometimes ask my children what they would like to eat for breakfast the next day and have found that helps things go smoother as well. Be sure and ask them if they will be buying or taking a lunch to school so that you can prepare for that as well.

Originally posted on Janet Schiesl's Website, Basic Organization

Erin Barbot, Erin Barbot & Co.
September 29, 2019

I spend A LOT of time in my car, so it’s really important to me that I keep it clean, organized, and that I always have what I need. At any given moment I’m hauling client storage bins, children, donations, snacks, snacks, snacks, you name it. Over the last few years I’ve developed some habits and found some great products to help me keep my car as sane as possible.

• Every Sunday I vacuum my car out and throw away any trash. I know you’re thinking that’s not feasible, but hear me out. This is far from a detailing job. I spend 10 minutes max with the dust buster and just get the floors, seats, and kids’ car seats. I still take it to the full-service car wash on a regular basis, where they do a much better job, but starting the week without goldfish, street salt, and grass everywhere can really help your headspace. You don’t have to wait for the magical time (which never happens) to get it “perfect” and professionally clean to make it more manageable on a weekly basis. Sometimes waiting for the A+ holds us back from at least having a B+!
• We bring (almost) everything in everyday. Barring items that need to stay in the car because they live there, or client items I will be dropping off within the week, I bring in everything when we go inside for the day. We don’t leave toys, clothes, sippy cups, or coats until that “special time” (which never happens) when they will be brought back inside. We bring everything in every day.
• Snacks stay in the car. I don’t want to have to remember to bring snacks; I prefer to just have them there all the time. My daughter knows that there are always crackers and trail mix in the car. I keep them in the center console so I can easily hand them to her. I keep this little cup in there as well so I don’t have to think to bring one in the car every time.
• I use a back-of-the-seat organizer similar to this one to organize items we do like to have on hand and which belong permanently in the car. Right now that includes kids’ sunglasses, Wet Ones, back-up clothes, etc. Seasonally, it might also include bug spray and sunscreen for the summer months. We always want things like that on hand when we’re out and about in sunny weather, but they can freeze and become unusable if kept in the car during the winter.
• I keep this little trash can in my door for small papers, banana peels, tissues, and the like. I empty it out about once a week.
• This little organizer lives in one of my cup holders to keep my chapstick, a pen, some mints, and hand sanitizer.

Again, my goal is to spend just a little extra time to make it a little more manageable and clean. It’s not about showroom perfection, it’s about making myself feel in control when I’m out and about, and keeping my family safe when I can focus on driving and not digging under my seat at a stoplight for whatever is rolling around on the floor!

Happy Organizing!

Erin

This post originally appeared in the Erin Barbot & Co. blog.

Penny Bryant Catterall, Order Your Life, LLC
August 19, 2019

Do you have decades’ worth of paper clutter in your garage or home office? Are you ready to let go of it? Scanning and storing your papers as computer files will give you the security of knowing you can access them any time. And doing it all in one fell swoop – working several consecutive days rather than, say, one day a week over several weeks – makes it easier for a professional organizer like me to help you accomplish this efficiently and effectively.

My busy week in LA tackling decades of a client’s paper clutter 

A long-time DC area client recently asked me if I’d be willing to travel to LA to work with her 80-year-old mother (we’ll call her Barbara) to help go through decades of accumulated paper. She felt strongly that she didn’t want to burden her two daughters to deal with it all.  While she was ready to let go of most of the paper, she needed help in order to face it, both emotionally and physically. She also wanted to keep many of the documents so our plan was to scan them. I jumped at the chance. As almost all of my paper organizing jobs take place over many months, I was eager to see what I could accomplish in a week.

Organizing our task

In April, I flew out to LA to meet Barbara and work in her home. We scheduled six hours a day for five days in a row. She had 3 file cabinets full of paper, at least a dozen boxes with assorted photos, her mother’s writing, and travel memorabilia. I  was joined by a longtime friend of mine who lives in the LA area.  She worked with me as an assistant, doing the scanning as I helped Barbara make decisions about what to discard, what to keep, and how to organize it.

To scan and digitize the documents she wanted to keep, we used the Fujitsu ScanSnap iX500. This particular model can scan 50 pages double sided in under 2 minutes. For the job we were doing, it was an essential tool. Barbara had just purchased a new PC laptop, so we used Microsoft One Drive to create an organizational file system for each of her newly scanned documents. This made it possible for her to access the files on her phone, iPad and other devices. As Barbara and I decided how to handle each document, we put the papers in folders with file names. Each folder had a sticky note attached to it. We were careful to name each file in a way that would make sense to Barbara for her new digital filing system.

In some cases, such as with property deeds, insurance policies, loan payoff statements and other vital documents, we kept the originals of the paper in well-labeled files. But in most cases, the paper versions were designated either for shredding or for the recycle bin. We sorted out the photos that were mixed in with other papers. Next we set the photos aside in a separate box to send to scancafe.com for digitizing. Prior to my arrival, Barbara had already sent them over 7,000 pictures and slides!

Our accomplishments

By the end of the week, we had completely emptied one four-drawer file cabinet. We had accumulated 3 50-gallon containers filled with paper to be recycled. We set aside several boxes for shredding. In the process, we also cleaned and organized her office shelves and desk drawers, found lots of old recyclable electronics and created a desktop file box for immediate access to her most urgent action items. Most importantly, Barbara learned the process of how to go through her files and decide how to best preserve each item. After I left, she had the confidence to tackle her travel memorabilia and other personal papers on her own.

My takeaways

1. You can get a lot more accomplished in five consecutive days than you can working one day a week for five weeks. It’s easy to pick up where you left off yesterday, but not so easy to remember what you did a week or a month ago.
2. Having more time means you can see the bigger picture and work more efficiently. Three-hour appointments, although effective, significantly limit the scope of what can be accomplished over a longer period of time.
3. You can greatly increase your efficiency with a helper. As my assistant did the scanning, I was free to help the client make the harder decisions about what to keep and scan, what to shred, and how to organize the paper and digital files.
4. Using a dedicated document scanner will guarantee optimal preservation of all your important papers. I chose the Fujitsu ScanSnap iX500 because it helps overcome a huge stumbling block for people like Barbara who fear letting go of sentimental papers (such as her mother’s writing, her own journals, and other personal memorabilia).  Scanning the paper made it easier for Barbara, knowing that it would be scanned, named and organized in a way that she could easily find it.

In a single week we were able to help Barbara clear decades of paper clutter. Now her files and important papers are at her fingertips where she can find them, and she is relieved of the worry of leaving it for her daughters to deal with. The paper clutter around you may be costing you more than you realize in calmness, time, money and productivity.  Are you ready to get it scanned and organized?

Originally posted on the Order Your Life blog.

Recently, a group of chapter members got together to help Jody Al-Saigh’s family. 

The brief back story: Jody's brother, Alex, was an innocent bystander in a shooting in Washington, DC. He is now in a rehab facility. His girlfriend, Rebecca, moved their belongings to a place that would be better suited for Alex when he comes home in a wheelchair.

Six organizers (and Amy Dobson’s boyfriend, Frank, not pictured) unpacked their new apartment. Pictured from left to right: Judy Tiger, C.Lee Cawley, Susan Unger, Amy Dobson, Silvia Balderas, Martha Blumenthal, and Rebecca (Alex’s girlfriend).