Ready For Another Great Year?

September 1st, 2014
Eileen LaGreca, NAPO-WDC Board President

Eileen LaGreca, NAPO-WDC Board President

 Welcome back to NAPO-WDC! September is here – again!! Did the summer fly by at unusual speed or was it just me?! Hopefully you had your share of sun, fun and relaxation and are ready to tackle a new year.

 At NAPO-WDC, we have been busy! The board of directors met for two days over the summer to plan our strategy for a great year. A group of volunteers is working on revising our Bylaws and Operations manual. MARCPO registration is in full swing and volunteers have been working hard to ensure a successful conference. And we have a new community partner and GO month project for next January, with details coming soon.

 I encourage all of you to participate in our upcoming and ongoing activities. The benefits of being an involved member are many – you’ll meet new people (enriching not only your personal life but your business life too), generate more ideas to grow your business, learn new skills, help the chapter stay healthy – and have fun! What’s not to love about that?!

I’m looking forward to seeing all of you at our next chapter meeting on September 8th in Bethesda. Remember my email ( is always open for suggestions and constructive opinions.

June 2014 Meeting Summary

June 30th, 2014

The June NAPO-WDC chapter meeting was held on Monday, June 2, 2014 in Fairfax, VA. There were 26 members and 2 guests in attendance.

The meeting started with active networking. Members visited the Corporate Partner Meet and Greet tables hosted by Friends on Call and the Ask the Experts table.

 Eileen LaGreca welcomed everyone.  

Director of Membership Linda Pray introduced our 2 guests.

Director of Corporate Partners Lori Krause introduced our Corporate Partners in attendance:



Debbie Brashears

Friends on Call

Andy Reiman

Modern Image

Joe Johnson

Shelf Genie

Lori Krause

Building Bridges Partners

Alonso Zamora


Sharon Bliss

Book Bliss Online

Dr. Dale Keeton


Guests: Harriet Church & Stephanie Zimmerman – Lend A Box

 Educational Program

Janice Rasmussen introduced the educational program: “Contents Inventory and Valuation”

Panel of experts:

Insurance (Rick Mikszan of State Farm) – mediation, protection

Financial Advisor (Brock Jolly of Capitol Financial Partners) – organize/integrate/coordinate all financial info

Law (Law Office of Craig Anderson) – organize all documents/wills/legal edicts

Home Inventory – (Errol Unikel of Home Contents Videos) – Videos/photos of home possessions

All supported the following:

  • Recognizing and managing risk through preparedness
  • Protecting and distributing assets through documentation
  • Getting your fair share upon settlement after disaster

 To recover from disaster faster: video/photograph inventory of ALL items in the home; document bills, receipts and related documents. Home Contents Video will become a Corporate Partner with NAPO-WDC.

Chapter Business Meeting

MARCPO Update – Suzette Smith announced that MARCPO will take place on October 25, 2014.  Registration begins first week of July. This year’s theme is “Powerful + Proficient = Profitable”. The keynote speaker will be Jan Fox. Volunteers will be needed for the day of the event. Look for opportunities to sign up to volunteer in the coming months.

The Treasurer report was give by Keri Myers.  We are a healthy, happy chapter financially.  MARCPO and membership are the main money raising efforts. Keri will be resigning – Eileen asked for anyone interested  in the Treasurer position to contact her.

Outgoing Secretary Tiffany Mensing announced that the Yahoo Group information documentation has been updated and can be found on the NAPO-WDC members only website.  It states that warnings about potentially harmful clients cannot be made through the Yahoo Group as per NAPO.

Eileen LaGreca asked for volunteers to help with the update process of the Bylaws and Operations.

Linda Pray asked for volunteers for greeters for the membership tables each month.

Volunteer Awards – Janice Rasmussen

Volunteer awards all went to Nealey Stapleton, Maria White, Alisa Levy, Terri Fischer, Cindy Szparagha, Xan Koneff, Jody Al-Saigh, Lauri Mennel, Cecilia Anderson, Leslie Nathan, Vanessa Seifert, Leslie Gifford, and Amy Mykityshyn,

Volunteer of the Year was Linda Pray.

Corporate Partner of the Year was B-Thrifty.

Professional Organizer of the Year was Andrea Hancock.

Andrea Hancock was the winner of the one-year membership Door Prize drawing.

 The next meeting will take place on September 8, 2014 in Bethesda, MD.

7 Secrets To Help A Client With “Hoarding Behaviors”

May 19th, 2014

We were so honored to speak before an audience of 60+ professional organizers at the NAPO DC Chapter meeting. As clinic therapists who specialize in hoarding behaviors, we’ve guided hundreds of clients to shift their life of shame and isolation to a life of freedom and fulfillment. With the tips below, you can be a HUGE part of helping them create a clutter-free mindset, home and life.

Understand The “Top 2” Underlying Mental Health Issues That Trigger Hoarding

1. Trauma - Most people who hoard have been through a traumatic event in their life (commonly a death in the family or divorce), and this triggers them to hold onto items like a security blanket due to their uncertainty in life. The key is to team up with a clinical therapist who can shift their perspective and the meaning they gave the event through strategies like Cognitive Behavioral Therapy (CBT), so it doesn’t keep them stuck in life emotionally.

2. Depression - 95% of people who have the hoarding behavior feel depressed and unmotivated. Lack of purpose, isolation due to feelings of shame and guilt, low self-worth or self-esteem, and poor eating and lack of exercise are all major contributors to them “Doing Depression.” The key is to assist them in changing these lifestyle behaviors and guiding them to shift their focus from the past and/or future to having them focus and live in the present moment. In addition, show them how to focus on the positive things in their life and guide them to give empowering meanings to events and circumstances which then will produce energy and motivation to live a higher quality of life.

Warning!!! Understand The Hoarder’s Mindset

Recognize that their hoard has become their safety blanket. They might have conflicted feelings about you in their home (to help them or hurt them) and wanting to take their safety and certainty away. Having you in their home produces EXTREME anxiety and fear, so follow the tips below.

What to Say When First Encountering A Hoarder’s Home

Always elevate and compliment them (admire their collection of items as an expression of their hobbies/interests and discuss that) and discuss clearing out a special room for their unique hobby, such as a sewing or crafts room. Admit and talk about some of your failures in life so they will relate to you and want to work with you. Be empathetic since they’ve experienced trauma and feel shame and embarrassed about their collection of items.

What “NOT TO SAY” To A Hoarder

Do not call them a “hoarder” because it is a derogatory (negative) word to most of them. No matter how bad the condition of the home, do not look shocked or gasp because they will feel judged and not want your help. Their possessions are emotionally part of them, so do not call their things junk, trash or worthless (even if it is trash) because you don’t know their perspective. Use conversation that will develop trust. The best way to create trust is to allow them to talk. They will trust you because you will truly HEAR them, and they usually don’t have many people to talk to due to their habitual isolation.

Another Warning!

Studies have found that there is a 97% recidivism rate if you just clean up the items without THEM processing and addressing the underlying psychological issues. Without therapy, after you clean and organize the house, we find that within months the hoard will be back. Sometimes it’s worse than before through “hyper-hoarding” because they want to feel certain and safe again. It will make your job a lot easier if they work with a therapist to release the emotional tie to their items before you start cleaning up and organizing with them. It is critically important to have them work with a therapist who specializes in hoarding, because general psychologists/therapists have been found to be very ineffective since hoarding is a backwards thinking disorder that most general therapists are not trained in addressing.

Get Educated and Empowered

We recommend you learn the strategies of how to plow through mental or emotional blockages when guiding a hoarder through the cleanup. We’ve only scratched the surface in this article about how to help a hoarder, so we highly recommend you educate yourself and empower your clients with a gift by ordering our Hoard No More Rescue Kit at In creating this kit, we partnered with Cory Chalmers, the Hoarding Expert directing the cleanups on the Emmy-Nominated TV Show “Hoarders”.  Below is an excerpt from our Hoard No More Rescue Kit on how to help a hoarder.

Five Secrets To Prevent Backsliding and Becoming Part of the 97% Recidivism Rate

(1) Support System; (2) Specialized Coaching or Therapy; (3) Specialized Organizers/Professional Cleaners; (4) Aftercare Maintenance with a Coach or Therapist; (5) Scheduled Cleaning Appointments

Trash Permission List

If any of the below applies to any item in the home, it is considered trash and needs to be removed from the home. The person who hoards must give himself/herself permission to discard items that fit these criteria without another thought: Ooze, Crawl, Smells, Leaks, Broken, Mildew, Contaminated, Burned, Torn, Infested, Soiled, and Moldy.

Excerpt from Hoard No More Rescue Kit. Copyright 2014 MoJo Life Coaches, LLC

Share the Knowledge

The hoarding disorder is a misunderstood mental health issue and our mission is to educate and empower professionals, family members and friends who have a loved one who struggles with hoarding behaviors. We produced a short video which supplements this article. Watch “7 Rules To Stop Hoarding Behavior TODAY” at and feel free to share this article and video with others to educate and empower them on their journey toward a clutter-free life!

Steve Conlan Elaine Stephanos

Steve Conlan and Elaine Stephanos are Clinical Therapists who co-authored the “Hoard No More Rescue Kit” and co-founded MoJo Life Coaches, LLC based in Ashburn, VA.  They are certified in Cognitive Behavior Therapy and specialize in managing and overcoming the Hoarding Disorder and Depression.

Nationally recognized as the “MoJo Duo” they are experts in behavior dynamics and facilitate rapid transformation in people who struggle with hoarding and the underlying mental health issues.  Drawing upon 20+ years of self-development education, they provide group/private coaching leveraging their mental health training, clinical case work, life experiences, and an on-fire desire to empower others to live the highest quality life they desire! and; 703-723-MOJO (6656);

May 2014 Meeting Summary

May 13th, 2014

The May NAPO-WDC chapter meeting was held on Monday, May 5, 2014 in Bethesda, MD. There were 40 members and 8 guests in attendance.

The meeting started with active networking. Members visited the Corporate Partner Meet and Greet table hosted by Linden Coyne from Junk in the Trunk and Andy Reiman from Modern Image.

Eileen LaGreca welcomed everyone.

Kimberly Gleason introduced our 8 guests.

Mary Malmberg introduced our Corporate Partners in attendance:

Representative Company
Lori Krause Building Bridges Partners
Alonso Zamora B-Thrifty
Dr. Dale Keeton B-Thrifty
Linden Coyne Junk In The Trunk
Sharon Bliss Book Bliss Online
Andy Reiman Modern Image
Guests: Errol Unikel with Home Contents Video, Ben Knowlton with Olympia Moving

Alonso Zamora spoke about B-Thrifty. Along with being a thrift store, they also pick up donations from clients’ homes. The thrift store helps the community get affordable clothing and they offer free food to the community on Thursdays. B-Thrifty works to find good homes for the items clients donate.

Educational Program

Cara Bretl introduced the educational program: “Ask the Appraisers” with Steve Gouterman from NovaGold, LLC and Todd Peenstra from Peenstra Antiques Appraisals.

Steve and Todd gave members information they can use to help clients decide if it is worthwhile to have items appraised, to sell it at an auction house, to keep it, or to sell it on E-Bay or Craigslist.

The value of an item depends on if you want to sell it or keep it and have it insured. The insured value of an item is typically three times the value than if you want to sell it.

Steve and Todd discussed that what affects an item’s value is if it can be connected to a specific time period. The rarity, beauty (in the eye of the beholder!), and demand of an item can increase its value. Quality can trump all three of those attributes though – a quality piece in a low-demand category can still have a high value.

Chapter members brought items to have Steve and Todd appraise. They looked at several items including a framed map, a diamond brooch, a sword from WWII, a gold coin, a clock, a typewriter, and a carnival glass pitcher. Quick appraisal values ranged from $25 to $5,000!

Chapter Business Meeting

The planning for MARCPO 2014 is underway – contact Suzette Smith or Andrea Hancock to volunteer!

The next meeting will be on Monday, June 2nd, in Fairfax, VA.

Change in Leadership

April 28th, 2014
Eileen LaGreca, NAPO-WDC Board President

Eileen LaGreca, NAPO-WDC Board President

The NAPO-WDC Board of Director terms end on May 15, and I would like to offer the current board my thanks for a job well done. It has been my complete pleasure to serve as chapter president this year, and to work with such professional and encouraging colleagues. I have learned so much from this experience, and am looking forward to putting my gained knowledge into practice in the coming year.

To our outgoing board members: Tiffany Mensing, Kimberly Gleason and Mary Malmberg – thank you for giving your time, effort and expertise to the chapter. We have all benefitted from your unique talents (and general awesomeness!).

To our incoming board members: Vanessa Seifert, Linda Pray and Lori Krause – welcome!! I’m sure I speak for the entire chapter in thanking you for stepping up to serve. We look forward to the new ideas and enthusiasm you will bring to the table.

Finally, to the board members who will continue to serve for the coming year: Janet Schiesl, Cara Bretl, Janice Rasmussen, Keri Myers, Penny Catterall and Stephen Bok – thank you for your continued support and commitment to maintain a thriving chapter. I am looking forward to another year of working with all of you!

April 2014 Meeting Summary

April 22nd, 2014

The April NAPO-WDC chapter meeting was held on Monday, April 7, 2014 in Fairfax, VA.  There were 32 members and 9 guests in attendance. 

The meeting started with active networking.  Members visited the Ask the Experts table and the Corporate Partner Meet and Greet tables hosted by B-Thrifty and Shelf Genie.

Eileen LaGreca welcomed everyone.  

Kimberly Gleason introduced our nine guests. 

Mary Malmberg introduced our Corporate Partners in attendance:



Joe Johnson

Shelf Genie

Lori Krause

Building Bridges Partners

Kate Crawley

Building Bridges Partners

Alonso Zamora


Dr. Dale Keeton


Peter Belman


Linden Coyne

Junk In The Trunk

Sharon Bliss

Book Bliss Online

Guests: Errol Vinikel (Home Content Videos), Bryan Justice (JK Moving), Stephanie Zimmerman (Lend a Box), John Alzubi (Smart Choice)

Peter Belman spoke about Garage Tek.  GarageTek offers flexible and modular storage solutions and loves to work with clients to solve their storage problems.  They can help store sports gear, lawn and garden supplies, and tools – all off the floor!  GarageTek helps create a great looking garage that clients can use to its full advantage.

Educational Program

Janice Rasmussen introduced the educational program: “Hoard No More – 7 Strategies to Better Serve Your Hoarding/Chronically Disorganized Clients” by Elaine Stephanos and Steve Conlan.

10-15 million people in the US are hoarders, so there is a great chance a professional organizer will encounter clients with hoarding behaviors. 

Hoarders have a tendency to live in the past and think about what they could have done differently, which leads to depression.  They also often think of bad things that could happen in the future, which turns into fear.  Either way, they are not living in the present. 

Many hoarders are very creative, so helping them make changes in their home that allow them to use their creative talents, such as creating a craft room, can help them get motivated.  It is also very important to coordinate any organizing work with a cleaning service and a therapist that specialize in hoarding.

Chapter Business Meeting

Janet Schiesl spoke about Golden Circle – if you have been in business for more than five years, you are eligible.

Penny Catterall is looking for volunteers for the Communications and Technology Committee – you don’t have to be a techie to join!

The next meeting will be May 5, 2014 in Bethesda, MD.


How To Clear Clutter & Organize A Wardrobe The Personal Stylist Way

April 21st, 2014

By Lani Inlander, Owner and Chief Stylist of Real Life Style

Clearing closet clutter is not just about changing hangers and color coding the wardrobe. True, lasting change and real clutter clearing only happen when you ask your client the right questions. Instead of asking “When was the last time you wore that dress?” find out how it makes them feel. Like a frump? Put it in the giveaway pile! Fantastic, but they haven’t worn it lately because they aren’t sure which shoes to wear with it? Keep it!

Tact and trust are your best friends when going through the closet, which is an emotionally charged space for most.

My three most important communication tips for the closet process are:

1. Ask, Don’t Tell- Let them tell you about each item before you throw in your 2 cents.

2. Keep Smiling- Keep the mood happy and light with a good attitude and some good music!

3. Always fault the clothes, not the client- the garment’s cut is at fault when it doesn’t fit well, not the client’s body shape.

Here are my 3 Top Organizational Tools to Tidy up a Closet like a Personal Stylist:

1. Real Simple Slimline Flocked Suit Hangers – $29.99 for 50 from Bed Bath & Beyond Real-Simple-Slimline-Hangers

This set of 50 hangers is a steal at only $30. I consider these to be the best hangers on the market because of how much space they save, especially compared to their bulky competitors, the wooden hanger and the plastic tubular hanger. Plus, these actually keep the clothes from falling onto the ground and maintain a garment’s shape. Once your client’s closet is rid of mismatched and dry cleaner hangers and full of flocked hangers, they’ll be amazed at how clearly they can see all of their beautiful clothes.

2. Small Stacking Acrylic Trays – $8.99 each from The Container Store Small-Stacking-Acrylic-Trays

 Out of sight, out of mind! One of the easiest ways to look polished and put together is to add accessories to your outfit. However, when clients use closed jewelry boxes they tend to forget to put jewelry on, especially when running to work in the morning. These trays clearly lay out all of your jewelry for easy access when getting ready. They also come in a variety of sizes and styles, so you can always pick out the trays that best fit your client’s needs.

3. Clear Shoe Boxes – Start at $6.99 from The Container Store Clear-Shoe-Boxes

Nothing clutters a closet like a million empty shoeboxes. I advise all of my clients to toss their shoeboxes as soon as they bring their new purchase home. For the easiest and most rewarding shoe storage system, these boxes can be stacked along the bottom or top of the closet, allowing for shoes to be easily seen but stay free of dust and dirt. These also come in different heights for flats and heels.

3 Bonus Tools I Also Love:

1. Double Hang Closet Rod – $9.99 from The Container Store

 This hanging bar is perfect for those tiny city apartments with tiny closets to match. These really come in handy for couples who have to share a closet. Hang blouses and tops on the existing bar and trousers on the bottom bar. Voila! Instantly doubled closet space.


2. Commercial Folding Garment Rack – $69 from The Container Store

This rack is a great tool to purchase for your business. Bring these to your closet  appointments  and save time and energy organizing and moving around the clothes. Plus your clients will think that you are such a professional when they see you walk in with this rack!


3. Baroque Taupe Fabric Storage Boxes – $15.99 from The Container Store Fabric-Storage-Boxes

 I always stress the importance of switching out seasonal clothing to my clients. There is just no reason for sundresses to be in your closet in December! I like to use these fabric boxes to store shorts and tank tops in the winter and corduroys and coats in the summer. You can easily write on each side of the label outside of the box, and when the seasons change just flip the label!

Lani Inlander has been helping clients look and feel their best for 15 years. Her fashion expertise has been featured in In Style, New York Magazine, The Washington Post and Washingtonian, among other publications. She has also styled segments for television programs including Oprah Winfrey and The View.

Lani is deeply passionate about what she does: empowering clients through fashion and helping them find clothing and accessories that fit their figures, suit their style, and boost their confidence. Over the course of her career, she has styled a wide range of clients from moms to those in entertainment, media and politics. For more check out

March 2014 Meeting Summary

April 8th, 2014

The NAPO-WDC March meeting was held on the 24th due to the due to the snowstorm on March 3rd.

Members visited the Corporate Partner Meet and Greet table hosted by Garage Tek, and the Ask the Experts table.

Eileen LaGreca welcomed everyone. Kimberly Gleason introduced our 4 new members and 4 guests. We now have 96 members in the chapter. There were 34 members in attendance.

Mary Malmberg introduced our Corporate Partners in attendance:



Lori Krause

Building Bridges Partners

Andy Reiman

Modern Image

Juli Monroe

1 to 1 Discovery

Peter Belman

Garage Tek

Linden Coyne

Junk in the Trunk

Candy Speight


Our Corporate Partner speaker, Andy Reiman, spoke about his company, Modern Image.  They offer portable scanning services and offer a referral fee to organizers.  They can do various photo sizes, slides, negatives, albums, scrapbooks, restoration, and photo montages.  They have a new division for 3D projects coming soon – check out their website for more information!

Educational Program

Janice introduced Lani Inlander from Real Life Style – Style/Closet organizer. The best tool she has to assist clients is her tact!  Clients report they like her because she is nice and non-judgmental and she listens to the client before she begins.

 She asks two types of questions:

  1. Coffee questions – more personal about how the client feels about their closets
  2. Closet questions – more specific about the clothes in the closet.  Does the client want to keep it, toss it, donate it, or fix it?

Lani offered three important communication points when discussing clothing with clients:

  1. Ask, don’t tell – ask if they feel good in that item; not “how do you look?”
  2. Keep smiling – keep the client relaxed and not feeling judged 
  3. Always fault the clothes, not the client

 She also gave her top three closet organizing tools:

  1. Huggable Hangers (offered at several retailers) – Changing the hangers makes the closet look more organized.  Lani recommends purchasing black hangers because they can be ‘matched’ readily vs. getting colors. Always need about 100 hangers per closet.
  2. Acrylic accessory boxes from The Container Store – great for jewelry, hair care items, make up, etc.  They are stackable in drawers or on closet shelves;
  3. Clear shoeboxes from The Container Store – they are stackable; clear, and have pull out drawer options.

 Lani also recommends:

  • A double-hang closet rod to double closet storage space.
  • A folding garment rack to bring to client sites when sorting closets.  It also folds up when not in use.
  • Off-season boxes to store sweaters, bathing suits, sandals, boots, etc.  Only keeping one season in the closet keeps mental clutter to a minimum.
  • Removing dry cleaner bags because they can damage clothes and over time can cause discoloration.
  • Archival boxes for those few treasured memories – out of sight, out of mind, but not gone.
  • Keeping a trash can in the closet to encourage orderliness.

Chapter Business Meeting

Janet Schiesl announced the new Board members.

At the May chapter meeting we will have “Ask the Appraiser” and need 20 people to bring objects to be appraised; antiques, estate jewelry, diamonds, toys, documents. Email Janice Rasmussen ( to sign up.

Terri Fisher discussed the Institute for Challenging Disorganization (ICD) as a complement to NAPO.  ICD offers one-hour teleclasses and educational tools.  They are offering a special if you sign up for a course before March 31st.

 We are looking for MARCPO volunteers!  Contact Suzette Smith ( or Andrea Hancock ( if interested.

 The next meeting will be April 7, 2014 in Fairfax, VA.


Who’s In Your Network?

April 1st, 2014
Eileen LaGreca, NAPO-WDC Board President

Eileen LaGreca, NAPO-WDC Board President

Networking. For some of us, the word conjures images of slick haired sales people pressing business cards into our sweaty palm. It’s about going to “Events”. Listening to elevator speeches. Making yourself stand out. Stale cheese plates. Ugh.

The truth is that networking is something that happens every day if we choose to take advantage of a more natural, relationship-based point of view. Think about these four categories of people with whom you can establish relationships.

Clients are a natural part of our network. They have paid us well for performing a service, and it’s smart to keep in touch. They may need services down the road, or be able to refer to you people they know. We’ve heard it a thousand times – it’s easier to provide services to existing clients than it is to find a new ones.

Peers and colleagues are another good source of networking partners. Attending NAPO-WDC chapter meetings and neighborhood groups allow us to develop deep professional relationships that grow over time. Colleagues are also good referral sources – many of us consistently use each other for overflow projects or subcontracting.

Mentors and more experienced organizers are a valuable resource for all of us. Whether you’re a newbie or have been in business for years, we all learn from one another. Let’s use our collective experience to help each other be more successful.

Traditional networking groups are also valuable places to gain trusted, like-minded business referrals. Find a group that is a good fit for you, and work at establishing relationships that grow both your business and the businesses of others. People generally love to help someone who is willing to extend themselves for the benefit of another.

Real networking is about cultivating relationships that have mutual value. Find the people in your life who make that happen, and focus on helping each other.

How Our Money Mindset Drives Results

March 24th, 2014

MorganJaffeHeadShotThanks to a good friend and professional organizer, I was able to speak recently to over 50 of her colleagues at a NAPO chapter meeting. The topic for the evening — how our money mindset drives results – was intriguing to the group because our relationship to money has parallels to our relationship with material things.

To begin the meeting, I challenged the group to organize themselves by hair color. This was fun and easy. Then I asked them to organize into the following groups according to their relationship with money:

  • Not earning as much as you want or tend to avoid money,
  • Doing fine financially but have a hard time spending or letting go of money,
  • Overspending or,
  • Feel comfortable with money.

A 2010 survey by the American Psychological Association showed that 73% named money as the number one cause of stress in their lives. We want to earn more, spend less, reduce conflict around money in our families, and feel less anxious about the future – no matter our profession.

Our mindset has a lot to do with it.

Dr. Carol S. Dweck, author of “Mindset, the New Psychology of Success” talks about fixed versus growth mindsets where the view we adopt for ourselves profoundly affects the way we lead our life. (Read more about this in my blog, The Money Project).

An abundant versus scarcity mindset is another lens through which to view our behaviors. The terms, first introduced by Steven Covey in his 1989 edition of “7 Habits of Highly Effective People,” help explain why some of us are more comfortable with money than others. In most cases, how we feel and think about money has far more impact on outcomes than our factual knowledge – regardless of how much we have.

Feelings can include guilt, fear, and shame while beliefs might be that making money is hard or I don’t deserve it or someone else will take care of me or money is bad. Resulting behaviors can be that we don’t ask for what we’re worth, let go of money needlessly, hold onto it out of fear or avoid it altogether.

As professional organizers, the more we dig into our own relationship to money, the better we can understand our client’s behaviors and how we can guide them effectively.

Cindy Morgan-Jaffe is a career and money coach who works with individuals and groups to identify what stands in their way of living a prosperous and abundant life. She brings over 30 years of professional and personal experience and training to the table. Cindy shares her own journey through her blog, The Money Project, as well as offers courses and workshops for individuals and organizations who want to actively shift their money mindset in ways that open doors to prosperity and abundance in all aspects of their lives.

For more on money mindsets and to download her free ebook, How To Shift Your Money Mindset in 21 Days and 3 Big Steps, check out